The Helpdesk: Call #4413. Staff may call this number during the above hours for immediate assistance with minor issues or to report system outages. While most computer problems can be resolved remotely over the network using the help desk line, if the issue cannot be addressed over the phone then a work order request needs to be created.

Work Order System: IT work order requests are generated by each schools respective ITPC contact, office staff personel, or school administrator. After the ticket is generated, the IT department will either assign it to the Helpdesk, Onsite, or Systems roles. Work is updated and tracked until completed, and the person who placed the work order receives email updates each time a comment is added to the ticket, and when the ticket is closed.

School Administrators: You may check the status of tickets for your school by visiting the following link: http://helpdesk2/portal

Please note:

- Tickets are worked on in the order in which we receive them for each respective technical role (Helpdesk, Onsite, Systems), and all available technicians are rotated between each role on an even and consistent basis.

- Issues such as school-wide internet and server outages take immediate precedence. To report such outages, please contact the Helpdesk immediately.

Last Updated on Tuesday, 07 September 2010 11:57