General Connectivity:
Q: I have a laptop computer and when I plug into the network and try to print or use the internet, I am unable to do so. What do I do?
A: There is a known issue with Windows XP where if the computer is turned on or in a hibernation state and you connect to the network, it may not see the server right away. To resolve this, either restart your computer or click on the small computer icon in your taskbar and select "Syncronize now"
Q: I could print and browse the internet a moment ago and now I cannot. What should I do?
A: Before calling the IT help desk line, try restarting your computer. If this does not resolve the issue, either call us or place an IT work order request.
Q: Is it better to use internet explorer to access my email, or use the First Class client? How do I install the First Class client?
A: It is recommended to use the First Class client to access your email, as the web access function using Internet Explorer is limited in capability. To download the First Class client, go to: http://mail.cmsd.bc.ca and click on 'Download'. Under 'Canadian English', click the link under 'WinXP/2000/Vista' labeled: V.9.106. When prompted with "Do you want to Run or Save this file", select 'Run'. The program installation will start. click through the install process until complete. A First Class icon should appear on your desktop.
Q: When I try to log in, I get the error message "Sorry, there is no FirstClass server with that name on the network. Check your connection setup"
A: At the First Class login screen, click on the "Advanced" arrow, then click on the "Setup" tab. On the proceeding window, enter the following under the section "Fill in if service is accessible via the network. Server:" Enter: MAIL.CMSD.BC.CA
Click on "Save" then try to login again.
Q: When I click on a conference in First Class, the conference does not open and First Class crashes. What do I do?
A: We need to update your version of the First Class client. Please put in an IT work order request to do this and we will upgade it to the latest version.
Last Updated on Friday, 03 September 2010 08:30